HELP CENTER

HOW DOES THE EXHALE FAN WORK?

The patented Exhale Bladeless Fan produces a smooth 360° airflow profile that is unmatched within the ceiling fan industry. Air is not simply directed straight down but moves around the room in a pleasant cyclonic or vortex flow. The effect is an even flow of air throughout the room where temperature zones are completely and evenly mixed (Thermal-destratification).

CAN IT BE USED OUTDOORS?

The Exhale Fan is not designed for outdoor spaces. The science behind the exhale fan requires barriers (such as a wall) to generate the vortex airflow.

HOW WILL THE EXHALE FAN WORK WITH MY AIR CONDITIONER?

The exhale fan complements the air conditioner perfectly and lowers the cost of your electricity bill. When you lower the temperature of your air conditioner by 1 degree celsius, the electricity usage increases by a whooping 5 to 15%. The 360 degree vortex air flow from the exhale fan not only gives you a subtle breeze but it also cools down the entire room consistently. The effect is a constant cool breeze and without overworking your air conditioner. An exhale fan at the highest setting consumes a mere 50 watts of energy.

HOW IS THIS DIFFERENT FROM A TRADITIONAL CEILING FAN?

The ordinary ceiling fans move air but they simply do not have the aerodynamics to circulate air. As such, traditional ceiling fans are suitable when you derive comfort from air being blown directly at you. Traditional ceiling fans are also incapable of maintaining a homogeneous temperature in a room. The vortex airflow profile generated by the Exhale fan is unmatched in the ceiling fan industry. Air is not simply directed straight down, but moves around the room in a pleasant cyclonic flow.

HOW DO I CLEAN MY EXHALE FAN?

Here are some ways to clean it:

• Hold a static duster (like a Swiffer) softly against the fan while it is at its lowest speed.

• Use a vacuum dusting attachment.

• A mini-blind cleaner works well.

• A microfiber cloth, wet or dry (turn the fan off first).

For a deep clean, simply sign up for a cleaning package with us and we will take care for you.

HOW STRONG IS THE LED LIGHTING THAT COMES WITH THE FAN?

The adjustable LED lighting in a single Exhale Fan is room illuminating for rooms up to 400 square feet. Our LEDs are dimmable to 20% of their full brightness or can be turned off completely.

​

At 100%, the Exhale Fan LED lighting produces 1,100 lumens and can last for approximately 30,000 hours.

HOW LONG CAN THE EXHALE FAN LAST?

The exhale fan is made to last a long time. There is a 5 year warranty for the motor, and  2 year warranty for other electronic parts such as the wireless remote, transmitter/receiver, or lighting.

On site support is included for the 1st year if there is any failure due to defect in material or workmanship. Do note that on-site transportation is chargeable after the first year.

​

Warranty does not cover products and/or parts that are subject to normal wear, that can be considered consumable parts by their nature.

DO YOU ACCEPT RETURNS?

We would recommend that our customers speak to our retail consultants and experience the exhale fan before making a purchase. Any exhale fan found to be defective during installation will be replaced with another new exhale fan. 

If the site is found to be unsuitable for exhale fan installation during delivery, full refund will be handled in store and proof of purchase has to be shown. However, please note that a delivery charge of $80 is applicable and that return is only allowed for fan that has yet to be installed. 

​

For fans that are already installed, strictly no return is allowed.